Email Marketing Provider Update
An important update about Sydney Dance Company email provider
Sydney Dance Company’s email marketing service provider, Wordfly, has been subject to a security incident.
The email service provider that Sydney Dance Company uses has experienced a network outage as a result of a cyber security incident. This service is run by a company called Wordfly.
On Saturday 16 July, Wordfly confirmed that names and email addresses of those subscribed to Sydney Dance Company communications may have been impacted. There is currently no evidence that any of this data has been misused.
Wordfly is investigating this incident and their teams are working with experts to remediate the situation.
What does this mean for my personal information?
Please be advised that the only personal information Sydney Dance Company utilises in Wordfly is names and email addresses. This information is necessary in order to be able to communicate effectively with our audiences.
Sydney Dance Company and Wordfly take the privacy and security of personal data very seriously. Safeguarding and maintaining the confidentiality of our audience’s data remains our shared priority.
You do not need to change any passwords but you may like to as part of your ongoing online security.
What does this mean for your Sydney Dance Company account?
Your Sydney Dance Company website account remains secure and unaffected.
Names and email addresses are the only personal information that Sydney Dance Company uses in Wordfly. This information is necessary in order to be able to communicate effectively with our audiences.
Please be assured that all other information that may be associated with your Sydney Dance Company website account such as password, credit card details or ticketing history has not been impacted in any way. This information is not stored in or shared with Wordfly and no financial information is electronically stored by Sydney Dance Company with Wordfly.
What happens now?
Wordfly’s investigation is ongoing and they are working diligently to securely return to normal operations as soon as possible.
We apologise for the interruption to our usual communications over the past week and thank you for your patience.
If you have any questions please contact our customer service team 0n 02 9258 4818.
It has come to our attention that your email address and other non-sensitive data you have shared with Sydney Dance Company may have been exposed during a cybersecurity incident impacting our email marketing service provider Wordfly.
The data impacted in this incident does not include sensitive personal information like credit card numbers or government identification numbers. At this time, we are not aware of the data being publicly distributed and/or misused. We’re alerting you out of an abundance of transparency and because your privacy is important to us.
Wordfly is the email service provider used by Sydney Dance Company. We use Wordfly to communicate with you via email for example: eNewsletters, ticket confirmations, etc.
The information that Sydney Dance Company provides to Wordfly to conduct these communications is your first name, last name and your email address only. We do not transfer any other personal information into Wordfly.
A data breach may include unauthorised access to personal information, an unauthorised disclosure of personal information, or a loss of personal information.
The Australian Government defines ransomware as "a type of malicious software (malware). When it gets into your device, it makes your computer or its files unusable. Cybercriminals use ransomware to deny you access to your files or devices. They then demand you pay them to get back your access."
For more information, visit https://www.cyber.gov.au/
For further information about Wordfly and their response to this situation please see click this link. It is updated daily.